My bill for roaming in France is £193.74 for using the iphone on a very limited service for two weeks between 25 June 2008 and 7 July 2008,

I rang O2 from UK on 0870 600 3009, and spoke to the receptionist at the other end of the phone on Complaints.

I asked for tier 2, and she looked at the bill

i mentioned they were on watchdog - and then she said that she looked into that and offcom had come out on the side of o2, and i had signed their terms and conditions, and so they couldn't do anything

i then said that i wanted to leave O2

i mentioned seeking legal advice and a judicial review (which of course would set them back 20k).

Receptionist: "as this is your first time we do have a process to refund you this money, but i will have to speak to my manager about this......"

She asked me to hang on - i had pipped music and then it stopped - after another 5 minutes it started again

"On discussion with my manager it is the French network that is charging you - it goes back to the French network and they will not do anything about changing the bill".

That means for two weeks on the iphone roaming that was an extremely patchy service - you are guilty of daylight robbery.

I happen to be a member of Additions through Barclays, so I shall phone them to seek legal redress.

The Legal Adviser suggested:

1st thing take them to Small claims court (UK) in that i have been misled to their charges and was encouraged to take on board their contract, and i shouldn't be responsible on grounds of misrepresentation - they did not make it clear to me.

Ring up local county court ask for a claims pack - overcharged by O2 - court fee of £34 add to refund.

Then go to offcom and the charges are hidden in their paperwork and it shouldn't be going on.

They will send aknowledgement immediately, but and it can take up to 6 weeks for them to reply.

Report them to trading standards over their statement - Telefónica Europe boasts of behaving ethically in all that it does, competing fairly, avoiding conflicts of interests and abuses of power, and giving value for money to it's customers.

I then phoned O2 and checked the address for seeking legal redress. It is

Legal & Corporate Affairs,
Telefónica Europe plc
Wellington Street,
Slough,
Berkshire,
SL1 1YP
United Kingdom

Are you still unsatisfied with O2? Then join iPhone - Demand O2(UK) and Apple To Reduce The Price Of iPhone Roaming

If I had known this I would never have bought an iphone from O2, would you?