The Philippines Expands It's Call Centers
Categories: call center, Press, NEWSPR.US
Tags: call center Press NEWSPR.US
 |
Expanding Call Centers in Davao
The City of Davao ---
On the top of the country’s highest peak with an eagle eye, the
largest city of the south with the festival of all festivals. I’m
referring to Mt. Apo, the Philippine Eagle and Kadayawan Festival which
are all the majestic symbols of Davao the largest city in Mindanao.
Now the expanding call centers here could be its next great symbol.
Ranked fourth among the top ten next wave zones for outsourcing
in the Philippines, the city is attracting investors due to its
manpower and availability of infrastructure with a very low power cost
and rental. It is highly recommended by the Commission on Information
and Communications Technology and the Business Processing Association of
the Philippines.
This year a unit of US-based Synnex
Corp which is Concentrix Philippines is expanding its highly
competent and educated workforce. According to the site director of
Damosa Information Technology Complex mister Gerardo S. Dumael they
will be increasing their already 600 seats to 1,400. Mister Dumael
claimed that Davao city could be the country’s number one in terms of
absorption of applicants because its 7% hiring rate compared to the 4%
of other cities.
Last Wednesday, President Gloria Macapagal
Arroyo visited the site as part of her cyber corridor tour around the
city of Davao.
ICT-Davao, a division of ICT group
of companies which caters IT services and outsourcing, made a business
survey that claimed a high percentage of people getting hired. 25
percent of applicants get a seat in the call center while in the
transcriptionist department is surprisingly at an even higher figure of
about 50% getting hired.
The largest call center in Davao is
Sutherland Global Services which reportedly targeting to double its
1,500 manpower into a huge 3,000 highly skilled contact center agents
this year.
Sutherland Global Services, Concentrix Philippines
and the other two call centers CyberCity Teleservices and Western Wats
are providing more jobs to the people of Davao.
The largest
city of the south has a very big potential as well to becoming an
economic force in the Philippines. The clear vision of a Philippine
Eagle will make it possible to reach a dream as high as Mount Apo with
the joys and entertainment given by Kadayawan.
Another emerging
competitor is British owned Catch Friday Enterprises, whose Head of Operations, James Pitt continues to
attract clients from the financial sector, where he was poached. Pitt
had been on a fact-finding tour, when a team of head hunters had caught
up with him, luring him into Davao was quite a feat.
He
recently completed the development of a large building-sector website
into the US, getting it ready for seed funding using a range of online
and offline channels. He has also worked to build an Italian portal
into a leading food and wine portals using a mixture of voice and
online work. He has done some great work with a leading UK-based
services company to build and populate its CRM system.
+1 315 753 0089
+1
718 785 4195
+44 (0)20 8432 6450
+44
(0)20 8090 4282
+61 2 8003 4584
+09 889 3110
Comments