Your Web Site has gone - Reality!
Posted by Catch Friday at Wed, 01 Feb 2012 03:51:18 GMT 
Categories: HOWTO
Tags: hosting forbidden hacked disaster 404 not found
Categories: HOWTO
Tags: hosting forbidden hacked disaster 404 not found
My Virtual Personal Assistant told me last Monday morning that my website Catch Friday Media was down.
At the time I was on a train from London to Colchester to see my lawyer, and thought I would not get on Godaddy to the evening........ Frustrating enough, but website repair is not a one second fix, is it?
Forbidden
You don't have permission to access /media/ on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.33 Server at www.catchfriday.com Port 80
That evening I logged into Godaddy and since I only know the rudiments of programming - my back end staff do it all, don't yours?
Phoned Godaddy and spoke to them in the Arizona afternoon, and was told that my site had been hacked, and the website had been deleted. Fortunately I know that my IT back office at Ultro Digital our Call Center in the Philippines has everything backed up, but I guess not everybody may have that back up.
I have been with Godaddy since 2005, and loved there 24 hour service and technical staff, but what the heck had happened and what kind of customer service is this? On the spur of the moment I purchased an SSL Certificate for five sites and a Website Protection Site Scanner, but I cancelled these twelve hours later.
I now am hosting my site with Ultro Digital in Davao Philippines, through a server in California.
This is the first time that this has ever been a problem for me, and I have learned a hard lesson from Godaddy that it doesn't matter how good a relationship can be - it was lost in a day. I still use Godaddy, and I host another site with them, but that's it - you know what I mean, don't you?
My confidence is in my back office in the Philippines with the Catch Friday Team.
I should have followed the advice of Gerard, Guus and James earlier, and taken the hosting out of Godaddy.
Thanks so much James Pitt and Guus Ellenkamp - appreciated!
At the time I was on a train from London to Colchester to see my lawyer, and thought I would not get on Godaddy to the evening........ Frustrating enough, but website repair is not a one second fix, is it?
Forbidden
You don't have permission to access /media/ on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.33 Server at www.catchfriday.com Port 80
That evening I logged into Godaddy and since I only know the rudiments of programming - my back end staff do it all, don't yours?
Phoned Godaddy and spoke to them in the Arizona afternoon, and was told that my site had been hacked, and the website had been deleted. Fortunately I know that my IT back office at Ultro Digital our Call Center in the Philippines has everything backed up, but I guess not everybody may have that back up.
I have been with Godaddy since 2005, and loved there 24 hour service and technical staff, but what the heck had happened and what kind of customer service is this? On the spur of the moment I purchased an SSL Certificate for five sites and a Website Protection Site Scanner, but I cancelled these twelve hours later.
Upon review our security discovered that your website was compromised on or before Jan 28th via unknown means. The index scripts that were mentioned as being defaced were due to another malicious script being used by an attacker in the webdev/affiliate/admin/dump/ directory. However, that script no longer exists, nor was it backed up in our nightly backups. Therefore it is not possible to grab a timestamp on that file to determine its time of origin. I recommend that you modify all passwords on the hosting account, web application, database etc and then update all web applciations to the latest vendor supplied versions as well as any plugins they may be using.
I now am hosting my site with Ultro Digital in Davao Philippines, through a server in California.
This is the first time that this has ever been a problem for me, and I have learned a hard lesson from Godaddy that it doesn't matter how good a relationship can be - it was lost in a day. I still use Godaddy, and I host another site with them, but that's it - you know what I mean, don't you?
My confidence is in my back office in the Philippines with the Catch Friday Team.
I should have followed the advice of Gerard, Guus and James earlier, and taken the hosting out of Godaddy.
Thanks so much James Pitt and Guus Ellenkamp - appreciated!
I as well originally used GoDaddy, but have since moved all of my site properites off their servers. They are neither the cheapest or the best.. they do have commercials.. with hot chicks tho.. they have that going for them :smirk:
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